Part 2 of my dealing with life series, I talked about unhappy customers on my last article so this time I wanted to explain a little bit more on expression.
expression: the process of making known one's thought or feeling
Here we see the definition of expression. I've learnt that expression comes in different forms and ways. Depending on the person, one can express themselves privately or publicly.
I've come across people who express themselves publicly. For example people who protest about what they think is right and the need to change a certain way society runs things.
How about that little kid who's screaming inside the mall because they want that new pokemon game?
You've witness public expression.
One's hopelessness thought can trigger someone to react in a private expression. Excessive drinking, binge eating or certain extreme situations like cutting themselves are all examples of private expressions.
How do you deal with people on the spot who are unhappy?
Personally I like to start off talking to them privately. People could be unhappy for so many reasons, it could be your fault, their fault or maybe something out of your hands. Whatever it is, I would approach the situation in a calmly, helpful, polite and upbeat manner.
Just remember that, you cant control how people are going to respond, you cant control people's emotions.