A 14 hour flight from Toronto to Manila with a layover in Shanghai, this airlines was questionable. Is it worth your money> Would I recommend this flight? Read on and find out more.
Departing from Toronto at 4:25pm we checked in around 1pm to make sure we were checked in flawlessly. We got in before the lines started to grow rapidly and soon enough we were in front of the counter after waiting a good 10 minutes. The counter flight agent was kind enough to help us out with 2 big bags each weighing aroung 23-25kg which converts to around 50-55Ibs.
IMPORTANT:You are only allowed one baggage weighing 23kg for free per person or two baggage equaled to 23kg on Economy class.
One carry on luggage and a personal bag (purse, briefcase etc) is allowed.
After waiting at our gate for a few hours (which wasn't long at all thanks to wifi) Priority boarding was being called. At this point, everyone including economy class started to rush in line. I guess that wasn't the airlines fault because everyone seemed eager to get on, but China eastern handled it well!
When we finally made it through the gate and found our seat (32D) which was quite close to the front, we were given a small throw pillow, thin piece of blanket and some headphones for the in seat entertainment. The seats were relatively small and as a 5'2 petite asian girl, this was quite concerning for others. My knees were a few inches away from the seat in front of me and I knew, I wasn't going to get enough sleep with this amount of space.
2 hours into the flight, I decided to see what movies they offered. They had a good range of relatively new movies, most were in english (thankfully) and they also offered a mix of korean drama if you're into that. I decided to watch "UP" and tested out the headphones.
Worst headphones I have ever tried. You could barely hear the sounds and if you were to raise the volume, a static shock would pierce your ears. I decided to neglect that and just use my own.
We were then served dinner (I think) The flight attendant gave us an option of Pork and rice or Chicken and rice. Since I can't eat pork, my only option was chicken. Which was fine by me because I eat chicken as my main source of meat. The portions we were given was so tiny! I'm not a big eater but it literally only took my three scoops to finish the entire meal. The platter was served with fruits (mainly cantaloupe) and some bread rolls.
Later that flight we were served sandwiches. The flight attended just gave the sandwiches out to the flyers without asking any options. As he approached me, I calmly asked if the meat was pork and he wasn't sure of it. He decided to give it to me anyways ignoring my concern after multiple times asking him to take it back and preferably asking him for a vegan option.
He came back with a small chocolate muffin which I thanked him for fixing the problem.
Arriving at Shanghai, the signs weren't very specific on which gate we would enter to our connecting flight to Manila. We decided to line up at the transfer connecting service counter which is where you should be if you're connecting!
After finding our gate and waiting for our flight to board. I expected the plane to be right outside of the gate. Sadly that wasn't the case. We were shoved inside a bus, super cramped and then transported to our plane. As soon as people got off the bus, there was no designated line and we were forced to stand outside in the rain slowly moving as ONE flight attendant was checking everyone's ticket.
On that flight, attendants were quite rude and unaccommodating to families. They were very pushy and has zero patience whatsoever.
I was just glad we arrived in Manila safely.